Cancellation Policy

Lessons will begin at the scheduled time, as agreed upon by the tutor and the student. We understand that certain circumstances can delay joining a coaching/tutoring session; in good faith, tutors may text or call a student to remind the student of the meeting times. Students who are more than 15 minutes for a session will be considered a no-show for the session, thereby forfeiting the session time and being charged a cancelation fee for the full amount of the session.

It is your responsibility to notify your tutor before the session begins to avoid being considered a no-show for the session. If you know you will be unable to attend a scheduled meeting, you must provide written notification 24 hours before the meeting time. Students outside of group tutoring programs, such as the Math Thought Program, and/or discounted tutoring programs, may receive a full refund (excluding the processing fee) provided written notification was received by the tutor from the student at least 24 hours before the scheduled meeting. If you are arriving late to a session, you need to notify your tutor prior to the start of the session to avoid being considered absent from the tutoring session. 

Sessions that are continuously canceled, even with proper notification, may be charged a nonrefundable service fee of 10% for each session and, or resulting in the termination of the tutoring agreement contract. 

Membership in group studies, such as the Math Thought Program, cannot be paused/extended/ compensated for any missed sessions or holidays. Students will be expected to continue their education or watch class replays via our online community when traveling or unable to attend their usual classes. Tutors are not expected to personally tutor students (enrolled in group study) who miss a scheduled meeting. 

We understand that uncontrollable circumstances arise, and we at Online Math Tutor LLC will work in good faith to help our students reach their education goals.